首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still
admin
2013-01-25
18
问题
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still don’t have it! What kind of【62】are you running, anyway?"
Don’t【63】explaining that half the staff is out with【64】flu. Well intentioned though they may be, such explanations usually add to the complainer’s【65】because they come across as excuses.【66】the complainer has a【67】gripe, avoid belaboring what went wrong.【68】, agree, apologize and then move on to what can be done about it. Simply【69】: "You’re right. I’m sorry you haven’t received it yet. If I can have your name and address again. I’ll【70】put it in the mail to you today." I recently【71】this approach firsthand. The reception area in my doctor’s office was full. The man across【72】me had already【73】the pile of tattered magazines and was squirming in his seat, looking at his watch every few minutes. Finally he marched to the receptionist’s window and【74】on the glass. "What’s going on?" he demanded【75】, "I had an【76】for three o’ clock!"
"You’re right," said the receptionist, "I’m sorry you’ve had to wait so long. The doctor was held up in surgery. Let me【77】the hospital to see how much longer he’ll be. I【78】your patience."
Telling someone you’re sorry doesn’t mean you’re admitting guilt. It simply acknowledges his frustration and defuses the complaint. Then by taking action and focusing on what【79】be done rather than what hasn’t been done, you【80】a mistake before it ’gets bigger.
选项
A、involvement
B、operation
C、examination
D、appointment
答案
D
解析
转载请注明原文地址:https://jikaoti.com/ti/nNqYFFFM
0
考博英语
相关试题推荐
Hecouldhardly_____histemperwhenhesawthestateofhisoffice.
Therelationshipbetweenformaleducationandeconomicgrowthinpoorcountriesiswidelymisunderstoodbyeconomistsandpoliti
Againstthewishesofmanysmallercountries,Europeis_____astable,ifundesirable,situationlackinganycoherentpolicyoftran
"Ineverimagined,"hechuckled,"thatIwouldsomedaystrugglesomightily,andsofutilely,toexplainmusictoarobot".
Theyalsowantthepolice’suseofforcekeptincheck,especiallyinpoorneighborhoodswhereeveryoneisapttobetreatedlike
Sometimesthestudentmaybeaskedtowriteabouthis____toacertainbookorarticlethathassomebearingonthesubjectbeing
Frenchareelegantpeople.Theyareartistsineverydaylife,havingaverygoodtasteineverything.Theydon’tlikeAmericant
Frenchareelegantpeople.Theyareartistsineverydaylife,havingaverygoodtasteineverything.Theydon’tlikeAmericant
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:"IaskedforacataloguethreeweeksagoandIstill
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:"IaskedforacataloguethreeweeksagoandIstill
随机试题
下列对事业单位属性表述不正确的是()。
A、1B、3C、4D、10B该题中SQL查询的含义是利用GROUPBY子句按部门统计销售商品总价最小值,因为表中列出3个部门,故统计结果应有3个,所以选项B)正确。
Aftertheflood,thevillagersaretryingtheirbesttogetthingbackto______.
患者女性,47岁。碘过敏试验阴性,护士在做膀胱造影前还必须准备急救药物的目的是
信号传输分配系统是一个信号电平的有限分配网络,它由( )组成。
分析20世纪前期美国教育改革的主要内容及特征。
下列矩阵中能相似于对角阵的矩阵是()
The(71)definesthephasesthatconnectthebeginningofaprojecttoitsend.
Whentheymarry,husbandsandwiveshavewell-developedhealthhistoriesandwell-establishedinbornanddevelopmentalhabitsto
PeopleinalargeareaanypossessthesameDNAthreadbecause______.Thepossibleresearchoffamilytreesisbasedonthefac
最新回复
(
0
)