A、Open. B、Polite. C、Creative. D、Selfish. B

M: Hi, everyone, today we’re going to talk about British politeness. (12) Lots of people think that the British are very polite. I think it’s quite old-fashioned. London certainly doesn’t feel very polite in rush hour in the morning.
W: I think one thing that makes people think we’re polite is that we say "please" and "thank you" a lot. I don’t think people say "please" and "thank you" so much in other places.
M: Really?
W: (13) Yeah. My Spanish friend said that when she first came to visit Britain, when she went to a cafe, she’d say "A coffee." not "A coffee, please." That’s because in Spain, people don’t say "please" so often. For me, it feels quite rude, quite impolite, if you don’t say "please" when you ask for something in a shop.
M: (14) Yeah, but it can get silly sometimes, saying "please" and "thank you" all the time. Anyway, just saying "please" and "thank you" a lot doesn’t mean you’re polite. I think London feels quite impolite. W: Well, capital cities are often very different from the rest of the country. The other thing my friend thought was funny about English is our polite language, like, "Excuse me, I’m very sorry, but I wonder if I could ask you a question. " —that kind of thing.
M: (15) Yeah, we seem to use a lot of words to say things when we want to be polite. But that’s polite language—does that mean that we’re really more polite than people in other countries? I have to say, I don’t really think we are, actually.
W: To be honest, I don’t either. I don’t really think the British are especially polite. It’s probably the same everywhere—some people are very polite—and some people are not so polite.
Questions 12 to 15 are based on the conversation you have just heard.
12. What do foreigners generally think of British people according to the man?  
13. What does the woman say about her Spanish friend?  
14. What does the man think of saying "please" and "thank you" all the time?  
15. What do British people usually do when they want to be polite?