What should we do first when we make mistakes? We should acknowledge it______.

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问题 What should we do first when we make mistakes? We should acknowledge it______.
  
We all make mistakes in work sometimes. What should we do after making mistakes?(16)First, acknowledge the mistakes directly.(17)Don’t add to the mistake already made by ignoring it and hoping it will go away. It will make you seem like a fool. Just acknowledge that you messed up. Then apologize.(18)The words "I am sorry" can show your attitude. Offering a practical way to make up for the mistake will be the next step.(19)Thinking of a solution to make it up can leave a good impression on others. Last, do what you have said. If you have offered a way to make up, follow through quickly.(20)Or people won’t take your apology seriously next time.

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答案a solution

解析 本题询问的是在犯错之后如何给别人留下良好的印象。短文中讲到,想出一个解决方法来弥补犯下的错误,可以给其他人留下好印象。对比题干和录音中的信息,可以确定答案为a solution。
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