Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?( )

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问题 Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?(    )

选项 A、Service Strategy
B、Continual Setvice Improvement
C、Service Operation
D、Service Design

答案B

解析 了解测量内容及其测量原因是服务生命周期哪些部分的关键因素(    )
A.服务战略    B.持续服务改进    C.服务运营    D.服务设计
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