What problem does the man mention?

M: Good morning. I wonder if you could help me. I’m attending an employment fair in Chicago next week, so I’d like to arrange a flight there for Monday.
W: Certainly, Mr. Huckabee. I can see from my screen here that you booked a flight there through our travel company just last month. Was everything okay for you?
M: Actually, I found the staff to be extremely rude during the flight. They were also unhelpful when I complained about my luggage being damaged. I won’t be traveling with Luxury Wings again.
W: I’m sorry to hear that. I hope your forthcoming trip is a more positive experience. Which flight would you like me to book for you?
M: Well, I’d like to travel first class this time, and the budget my firm has set for flights is a maximum of $250.
W: I see. I shall choose the most appropriate flight for you on my system and e-mail you the details. Then, I’ll finalize the booking once I receive your confirmation.