What problem does the man mention?

admin2020-04-13  21

问题
What problem does the man mention?
M: Good morning. I wonder if you could help me. I’m attending an employment fair in Chicago next week, so I’d like to arrange a flight there for Monday.
W: Certainly, Mr. Huckabee. I can see from my screen here that you booked a flight there through our travel company just last month. Was everything okay for you?
M: Actually, I found the staff to be extremely rude during the flight. They were also unhelpful when I complained about my luggage being damaged. I won’t be traveling with Luxury Wings again.
W: I’m sorry to hear that. I hope your forthcoming trip is a more positive experience. Which flight would you like me to book for you?
M: Well, I’d like to travel first class this time, and the budget my firm has set for flights is a maximum of $250.
W: I see. I shall choose the most appropriate flight for you on my system and e-mail you the details. Then, I’ll finalize the booking once I receive your confirmation.

选项 A、He was delayed.
B、He was overcharged.
C、He received poor customer service.
D、He misplaced his travel documents.

答案C

解析 是男子提及的问题,要在男子的话中了解线索。男子的第二段话说, “I found the staff to be extremely rude during the flight.They were also unhelpful when I complained about my luggage being damaged.”职员很无礼、行李被损坏,由此可知客户服务不好,因此正确答案是(C)。
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