Despite your best intentions and efforts, it is【B1】______: At some point in your life, you will be wrong. 【B2】_______ can be har

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问题    Despite your best intentions and efforts, it is【B1】______: At some point in your life, you will be wrong. 【B2】_______ can be hard to digest, so sometimes we double down rather than 【B3】_______ them. Our confirmation bias kicks in, causing us to 【B4】_______ out evidence to prove what we already believe. The car you 【B5】_______ off has a small dent in its bumper, 【B6】_______ obviously means that it is the other driver’ s fault.
   Psychologists call this cognitive dissonance—the stress we experience when we hold two 【B7】_______ beliefs, opinions or attitudes. For example, you might believe you are a kind and【B8】______person, so when you rudely cut someone off, you experience 【B9】_______ . To【B10】______with it, you deny your mistake and insist the other driver【B11】______have seen you, or you had the right of way even if you didn’ t.
   When we apologize for being wrong, we have to accept this dissonance, and that is【B12】______. On the other hand, research has shown that it can feel good to stick【B13】______our guns. One study found that people who refused to apologize felt more in control than those who did not refuse. Feeling【B14】______may be an attractive short-term benefit,【B15】______there are long-term consequences. Refusing to apologize could potentially【B16】______the trust on which a relationship is based. So how exactly do you change your behavior and learn to【B17】______your mistakes? The first step is to learn to recognize your usual justification and【B18】______.
   Mr. Okimoto said it also helped to remember that people were often more【B19】______than you might think. On the flip side, if it is undeniably clear that you are in the wrong, refusing to apologize【B20】______low self-confidence.
【B9】

选项 A、regret
B、dissonance
C、guilty
D、pain

答案B

解析 联系上文可知,空格处所在的句子进一步阐述“认知失调”的含义。所以,dissonance“失调,不和谐”符合文意。regret“遗憾”、guilty“内疚”和pain“痛苦”均与题意不符。
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