The primary purpose of the passage is to ______. The passage suggests that bank managers failed to consider whether or not the

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问题 The primary purpose of the passage is to ______.
The passage suggests that bank managers failed to consider whether or not the service improvement mentioned

选项 A、was too complicated to be easily described to prospective customers
B、made a measurable change in the experiences of customers in the bank’s offices
C、could be sustained if the number of customers increased significantly
D、was an innovation that competing banks could have imitated

答案A

解析
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