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Customer: This is ridiculous. I’ve been waiting for my meal for more than half an hour. Waiter: ______
Customer: This is ridiculous. I’ve been waiting for my meal for more than half an hour. Waiter: ______
admin
2015-02-11
39
问题
Customer: This is ridiculous. I’ve been waiting for my meal for more than half an hour. Waiter: ______
选项
A、Sorry, but you have to wait longer.
B、Sorry, I know, but you see the restaurant is full and we’re shorthanded today.
C、You can see the manager if you want to complain.
D、Sorry, but you can go to another restaurant.
答案
B
解析
本题问题为顾客向服务生抱怨说等了大半个小时饭菜还没有上,答案B最为委婉贴切。对于客人的抱怨,服务人员应该先道歉,然后再解析原因。选项A、C、D都不是服务行业的用语,太不礼貌。故答案为B。
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本试题收录于:
GCT工程硕士(英语)题库专业硕士分类
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GCT工程硕士(英语)
专业硕士
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