首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
admin
2016-03-06
18
问题
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, ’Let’s be nicer,’" says Itsik Cohen, director of a consulting firm. "Nothing happens without competition. "
Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful (报复的) consumer". When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted revenge for all the years of bad service. " The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless El Al Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can feel the change in the air. " For the first time, praise outnumbers complaints on customer survey sheets. (291 words)
Why did Bezaq’s international branch lose 40% of its market share?
选项
A、Because the rates it offered were not competitive enough.
B、Because customers were dissatisfied with its past service.
C、Because the service offered by its competitors was far better.
D、Because it no longer received any support from the government.
答案
B
解析
本题属于细节理解题。文章第二段谈到当政府开始让Bezaq国际电讯参与竞争后,Bezaq丧失了40%的市场份额,尽管Bezaq提供了相当有竞争力的价格,这是因为“People wanted revenge for all years of bad service.”(人们想对其多年来的劣质服务进行报复。)因此本题选B。
转载请注明原文地址:https://jikaoti.com/ti/TYbUFFFM
本试题收录于:
艺术硕士(艺术基础)题库专业硕士分类
0
艺术硕士(艺术基础)
专业硕士
相关试题推荐
IntheUnitedStates,itisimportanttobeontime,orpunctual,foranappointment,aclass,ameeting,etc.However,thismay
Happinesscanbedescribedasapositivemoodandapleasantstateofmind.Accordingtorecentinvestigations,sixtytoseventy
Happinesscanbedescribedasapositivemoodandapleasantstateofmind.Accordingtorecentinvestigations,sixtytoseventy
Ifyouknowexactlywhatyouwant,thebestroutetoajobistogetspecializedtraining.Arecentsurveyshowsthatcompanies
Sincewearesocialbeings,thequalityofourlivesdependsinlargemeasureonourinterpersonalrelationships.Onestrengtho
In1993,NewYorkStateorderedstorestochargeadepositonbeverage(饮料)containers.Withinayear,consumershadreturnedmi
Thedeclineinmoralstandards—whichhaslongconcernedsocialanalysts—hasatlastcapturedtheattentionofaverageAmericans.
Thedeclineinmoralstandards—whichhaslongconcernedsocialanalysts—hasatlastcapturedtheattentionofaverageAmericans.
Likemanyofmygeneration,Ihaveaweaknessforheroworship.Atsomepoint,however,weallbegintoquestionourheroesand
随机试题
Here’sacommonscenariothatanynumberofentrepreneursfacetoday:you’retheCEOofasmallbusinessandthoughyou’remakin
社会主义初级阶段,从发展进程看,其主要特征有()。
肠阿米巴病的肠外并发症为
A.Krafft点B.昙点C.HLBD.CMCE.杀菌和消毒表面活性剂溶解度下降,出现浑浊时的温度
下列哪一种药物较适用于癫痫持续状态?()
甲欲杀乙,故意将装好子弹的枪支交给丙,并骗丙说是空枪,叫丙向乙瞄准恐吓乙,结果乙中弹身亡。甲与丙()。
采用比表面积方法比筛析法能够更好的反映水泥颗粒的粗细程度
某测绘单位承接了某城市区域建设状况调查任务。1.测区概况:测区位于该市城乡接合部,地势比较平坦,经济发达,交通便利,山水林田湖及居民地交错分布。近年来,测区内新建了大量建筑物。部分为密集高层建筑,以及一些树木遮挡的低矮建筑。现为了摸清建设现状,查证是否
某城市全年最小频率风向为东北风。该市的一个大型化工企业内设有甲醇储罐区,均为地上固定顶储罐。储罐直径20m、容量5000m3。防火堤内不包括储罐占地的净面积为5000m2。下列防火检查中,不符合现行国家消防技术标准的是()。
用于企业现金较充足,分配股利后企业的资产流动性能达到一定的标准的股利政策是()。
最新回复
(
0
)