2. 外语
  3. For this part, you are allowed 30 minutes to write a complaint letter. You should write at least 120 words but no more than 180

For this part, you are allowed 30 minutes to write a complaint letter. You should write at least 120 words but no more than 180

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问题 For this part, you are allowed 30 minutes to write a complaint letter. You should write at least 120 words but no more than 180 words and base your composition on the outline given below in Chinese.
    假设你是张朋，几天前买了一部手机，这部手机存在一些问题，请写一封投诉信，内容包括：
    1．说明新买的手机存在的问题
    2．描述具体的情况
    3．表示期待问题得到解决
选项
答案 A Complaint Letter Dear Sir/Madam, I am very upset to find that the mobile phone I bought a week ago at your shop doesn’t work well. There are so many problems with the mobile phone that I wish to bring them to your attention. For one thing, there is something wrong with the call quality of the phone. I can hardly hear clearly what the caller is speaking even though I turn the volume to the highest level. For another, it frequently shuts down by itself. As a result, I can scarcely finish one call to my friend. Moreover, the screen often goes black and thus I have to restart it from time to time. To solve the above problems, I hope you can exchange it for another one or give me a refund. Your effort to provide good services will be highly appreciated. I look forward to your earliest reply. Yours sincerely, Zhang Peng
解析     本文要求写一封投诉信，投诉手机存在质量问题。文章第一段简要说明新买的手机存在质量问题。
    第二段具体说明手机存在的三个问题：一是通话质量差，二是频繁自动关机，三是时常黑屏。
    第三段提出希望问题得到解决的方式，并表示了对对方将要付出行动的感谢。
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大学英语四级

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