A、Rooms were overbooked for that evening. B、The hotel clerk confused him with another guest. C、There were no more rooms availabl

M: Hi. I have a reservation for tonight.
W: And your name?
M: It’s Nelson. Charles Nelson.
W: Okay. Mr. Nelson. That’s a room for five, and ...
M: Excuse me? Do you mean a room for five dollars? I didn’t know the special was so good.
W: No, no, no. According to our records, a room for five guests was booked under your name.
M: No. No. Hold on. There must be some mistake.
W: Okay. Let’s check again. Okay, Mr. Charles C. Nelson for tonight...
M: Ah. There’s the problem. My name is Charles Nelson, not Charles C. Nelson. You must have two guests under the same name.
W: Okay. Let me check again. Oh. Okay. Here we are. Charles Nelson. A room for one for the 19th...
M: Wait, wait! It was for tonight. Not tomorrow night.
W: Hum. I don’t think we have any rooms for tonight. There’s a convention going on in town, and uh, let’s see. Yeah, no rooms.
M: Ah come on! You must have something. Anything?
W: Well. Let me check my computer here. Ah! There has been a cancellation for this evening. A honeymoon suite is now available.
M: Great. I’ll take it.
W: But I’ll have to charge you 250 dollars for the night.
M: Ah. I should get a discount for the inconvenience.
W: Well. The best I can give you is a 10% discount plus a ticket for a free breakfast.
M: Hey. Isn’t the breakfast free anyway?
W: Well, only on weekends.
M: Okay. That’ll be fine.
Questions 23 to 25 are based on the conversation you have just heard.
23. What is the first problem with the man’s reservation?
24. What kind of room did the man reserve at last?
25. How did the woman make up for the inconvenience she had caused the man?