Look at the note below. You will hear a man phoning a customer about an order.

Man: Hello. Could I speak to Bob Cole in Purchasing, please?
Woman: I’m afraid he’s out of the office for the day. Can I take a message?
Man: Yes, please. It’s Alex Parker from Pilton Engineering.
Woman: Oh yes. We ordered some packaging machines from you, didn’t we?
Man: That’s right, but I’m going to have to postpone the delivery date. We’re having problems finding the right lifting machinery for them.
Woman: I see.
Man: Now, under the terms of the contract I signed, there is a penalty clause for late delivery. But I’m hoping Bob will waive that, since I also agreed to a very good bulk discount.
Woman: I’ll check for you.
Man: Thanks. I’ve decided that, as we’re doing the maintenance, I won’t charge for installation.
Woman: OK. I’ve got that.
Man: Oh, and one more thing -I can’t find anything in the contract about who’s dealing with insurance while the goods are on the road.
Woman: I’ll check that.