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  3. Strong complaints 强硬投诉

Strong complaints 强硬投诉

admin2010-02-11  58
问题 Strong complaints 强硬投诉
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答案a．Describing the problem The problem is with the product itself. There’s a problem with the circuitry on some of the units. There are two hundred faulty circuit boards. Our product is defective. This will damage our reputation in the market place. You have failed to meet the terms of the contract. The fax machine that we hired from you has broken down. b．Explain the problem The fax machine has broken down. The paper keeps jamming. c．Demand action We would like someone to come and fix it now. We need it fixed today. Would you please send someone straight away? You must repair the machine today. d．Refer to the agreement In the service agreement it says... e．Make a condition If you can’t get it repaired today, then we will have to cancel our rental agreement. If you can’t do it, then we will have to... f．Promising to do something I will get this sorted out immediately. I’m sending Peter Smith over on the next flight. I shall send Johnson to the suppliers. We can guarantee that it won’t happen again. g．Discussing options We have three options: we can re-negotiate with Stanford Components, or we can work with Leno. A crucial factor is how quickly they can deliver. I don’t think Rainbow is the best option. Price can’t be a factor at this stage. I don’t agree with you. I think we have to get the best service at the best price.
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