首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Emily started working for the company When dealing with complaints, she would like to
Emily started working for the company When dealing with complaints, she would like to
admin
2014-04-27
44
问题
Emily started working for the company
When dealing with complaints, she would like to
M: Come in Emily and take a seat.
F: Thanks.
M: So, where do we start? Should we begin with a look at last year and then go on from there?
F: Fine.
M: So, how do you feel you’ve done in your first full year with the company?
F: Overall, I think I’ve done quite well. I feel quite confident now about what I do.
M: And are you happy with your duties?
F: Well, the job is exactly as it was advertised in the paper, so there have been no surprises. I like dealing with customers and I don’t mind answering the phone and preparing invoices. Sometime it’s a bit boring typing long price lists, but then everyone has to do it.
M: That’s true. Does anything make your job difficult?
F: The computer. To begin with, I was slow because I didn’t know the program, but now I get annoyed when the computer just stops working for no reason. I often sit looking at the monitor for minutes, not sure whether it is still working or not. I think the network is too old for our software and we need some new machines.
M: But apart from the computer, is there anything else you would like to change?
F: Erm, let me see. I’d like the authority to issue credit notes without having to ask you first. You’re often away on business and sometimes customers ring up with a complaint. And if we can’t contact you, then we can’t deal with the complaint properly. It’s a bit embarrassing at times.
M: Yes, but some of our customers always find something wrong and try and get a credit note with every order. You can’t believe everything they say, you know. What about your objective for the future?
F: Well, I need to get ’to know the customers a bit better and maybe try to make fewer mistakes. But I think the most important thing is to increase my product knowledge, so don’t, get embarrassed when customers make enquiries.
M: Don’t worry. You’ll learn all that in time. What I’d like to ask you about now is...
选项
A、take more responsibility.
B、pass tile customer on to her boss.
C、give the customers money back.
答案
A
解析
转载请注明原文地址:https://jikaoti.com/ti/w3vYFFFM
本试题收录于:
BEC初级听力题库BEC商务英语分类
0
BEC初级听力
BEC商务英语
相关试题推荐
•Youareresponsibleforplanningthemagazineadvertisingofyourcompany’snewproduct,whichispolishforcars.Youhaveju
•Youworkforacompanywhichproduceslaserprinters.Youarevisitinganothercompany,tobuysomecom-putersoftwareforyo
•SenorViladomat,animportantSpanishclient,iscomingtoyourcompanyforameetingaboutanewproduct.Youareresponsible
•Youworkforacompanywhichproduceslaserprinters.Youarevisitinganothercompany,HDCSoftware,tobuysomecomputersoft
•Lookatthechartbelow.Itshowsthesales,productionandstocklevelsofacomputermanufacturingcompanyoveraneight-mont
YouareunabletoattendanimportantmeetinginyourdepartmentasyouwillbevisitinganInternationalTradeFair.•Write
YouaretheMarketingManagerofacomputersoftwarecompany.Youneedsomeofficefurnitureforanewemployeeinyourdepartme
•ThetablebelowshowstheaveragefamilyexpenditureinAmerica.•Writeareportdescribingtheinformationshownbelow.•Write
—Readthearticleaboutinterviewbelow.—Choosethebestsentencetofillineachofthegaps.—Foreachgap8-12,markonelet
—Readthearticleontheoppositepageaboutnetworking.—ChoosethebestwordtofilleachgapfromA,B,CorDbelow.—For
随机试题
A.滴虫性阴道炎B.念珠菌性阴道炎C.老年性阴道炎D.慢性盆腔炎E.晚期宫颈癌
以下哪些为内科病人的心理特点( )。
油重均为2500kg以上的屋外油浸式变压器之间无防火墙时63kV最小防火净距为()。
已具有成品零件的大概形状特征,但是还不能直接使用的毛坯件,可按成品零件归类(除另有规定外)。()
投资主办人从事投资管理活动,应当遵循的原则包括()。I.诚实守信Ⅱ.勤勉尽责Ⅲ.独立客观Ⅳ.实事求是
发生争议的劳动者一方在十人以上,并有共同请求的,劳动者可以推举()名代表人参加仲裁活动。
下列各项中,不在所有者权益变动表中列示的项目是()。
从所给的四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律性()。
根据我国《宪法》的规定,国家对于职业教育、中等教育和高等教育采取的政策是()。
Theideaofusingyourdishwashertocookamealhasbeenaroundsincethe80s.It’sbeenusedtocook【C1】______mainlyfish.Th
最新回复
(
0
)