Look at the notes below. You will hear a woman making complaints about the products she received.

Look at the notes below.
You will hear a woman making complaints about the products she received.
You have 15 seconds to read through the notes.
[Pause]
Now listen, and fill in the spaces.
Man: Parkinson Machine Tools. Can I help you?
Woman: This is Mary Parsons of Murdoch Limited. I’m calling to talk about the products you sent us last week.
Man: Yes, go ahead.
Woman: First, the goods we have received are not as good as the samples you sent us earlier.
Man: Really? Our products have been boasting about high quality. How on earth does that happen?
Woman: Besides, most of the goods are of a smaller size than we had prescribed in the contract.
Man: We always do a good job, but sometimes...
Woman: The last thing I need to mention is that we also find some defective items among your products.You should give us a good explanation and compensate us for the loss due to the discrepancy.
Man: OK, I will investigate this matter as soon as possible. If we indeed make such mistakes as you have mentioned, we will figure out a way to compensate you. I promise I will check up all these problems, and give you a reply very soon.
Woman: Thank you.
Man: My pleasure.