首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
The information was The group’s average friendliness score was
The information was The group’s average friendliness score was
admin
2010-08-20
41
问题
The information was
The group’s average friendliness score was
So, if everyone is here, I’ll make a start. Now as you might know, a few months ago we asked some consultants to take a look at the way we answer the telephone across the group. They telephoned our offices and made enquiries as customers normally would. They recorded information such as how quickly the call was answered, how friendly people were and how efficiently they dealt with the enquiry.
So I’ll begin with what they found out. Right, now first of all, they found out that on average we answer the phone after four rings, which isn’t bad, but we can still improve on it. Secondly, friendliness. Now although some offices scored as high as 8 out of 10 for friendliness, the consultants only gave the company as a whole 6 out of 10. Once more. This wasn’t as good as it should be. The consultants said that 7.5 is the minimum we should be aiming for throughout the group. And finally, efficiency. Now here, we did quite well. It deals with themselves or puts the caller through to the right person. However, there were one or two negative points which we still have to work on, such as always remembering to ask the caller’s name before putting them through. So as you can see, we need to do a lot of work.
Going back to the first point, about the phone ringing four times, everyone will now be responsible for answering the phone after the third ring. This way there is no excuse for keeping a caller waiting. The point about friendliness, however, is the most important. People want to hear a cheerful voice when they call the company and feel good when they do business with, so we’re going to choose some new hold music and the consultants have given us some good phrases to use on the phone. They’re on the handout I gave you so, moving on to efficiency ...
选项
A、six out of ten.
B、seven point five out of ten.
C、eight out of ten.
答案
A
解析
转载请注明原文地址:https://jikaoti.com/ti/ukvYFFFM
本试题收录于:
BEC初级听力题库BEC商务英语分类
0
BEC初级听力
BEC商务英语
相关试题推荐
•Youwillhearfiveshortrecordings.•Foreachrecording,decidewhichtypeofjobeachspeakerdoes.•Writeoneletter(A-H
•Lookatthenotebelow.•Youwillhearawomancallingabouthouserenting.PhoneMe
•Lookattheformbelow.•Youwillhearpeopleintroducingeachother.(5)______andMissSong,themarketingmanagerof
•Youwillhearanewsreportinwhichtheanchorwillintroduceyoutoareporterwhowilllookbackatthestockmarketcrasho
•Lookatthenotesbelow.•Youwillhearawomanphoningtochecktheproductionofsomephotocopiers.
•Therearethirtyquestionsonthisquestionpaper.•Instructionsaregivenonthetape.•YoucanwriteonthisQuestionPape
A.fireanemployeeB.decreasepricesC.givefeedbackD.makeacomplaintE.inquiresomeinformationF.expand
A.giveadviceB.makeanofferC.askforpermissionD.requestsomeinformationE.confirmarrangementsF.make
Youwillhearajobinterview.Foreachquestion(23-30),markoneletter(A,BorC)forthecorrectanswer.Afteryouhavelis
AstudenthastranslatedapieceofEnglishmaterialsinaChinesenewspaperbackintoEnglishandaskedyoutocheckit.Ineac
随机试题
下列级数中条件收敛的是().
高血压会引起
强心苷增加心衰病人心排血量的作用是由于
对稳定蛋白质构象通常不起作用的化学键是
右归丸的证治要点是肾气丸的证治要点是
解毒失败的原因有()。
施工企业安全生产责任体系中,企业主要负责人的责任是:领导企业安全管理工作,组织制定企业中长期安全管理目标和制度,审议、决策()事项。
简答近义词之间的差别。
Despiteyourbestintentionsandefforts,itis【B1】______:Atsomepointinyourlife,youwillbewrong.【B2】_______canbehar
A、Itjustneedsthecouplestoearnalargesumofmoney.B、Itrequiresmuchhardworktodealwithmaritalissues.C、Itrequire
最新回复
(
0
)