This is an explosive situation for any industry, particularly a declining one.Here is a troubled business that keeps hiring empl

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问题 This is an explosive situation for any industry, particularly a declining one.Here is a troubled business that keeps hiring employees whose attitudes vastly annoy the customers.Then it sponsors lots of symposiums and a credibility project dedicated to wondering why customers are annoyed and fleeing in large numbers.But it never seems to get around to noticing the cultural and class biases that so many former buyers are complaining about.If it did, it would open up its diversity program, now focused narrowly on race and gender,and look for reporters who differ broadly by outlook,values,education,and class.

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答案 对任何行业来说,这都是一种容易引起争论的情形,对于一个日趋衰落的行业来说尤其如此。新闻业是一个混乱的行业,它一直雇用着态度让读者讨厌的职员。现在,它又主办研讨会,进行可信度调查,以便了解读者为什么恼怒,为什么大规模地流失。可新闻界好像从未注意到过去很多读者抱怨的文化和阶层偏见。如果新闻界注意到了这一点,就应该实施多样化计划,而不是只把焦点集中在种族和性别上,应该雇用一些世界观、价值观、教育程度和社会阶层完全不同的记者。

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