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Excelon Travel Services, Inc. 711 Market Street San Francisco, Cali

admin2011-02-14  49
问题                              Excelon Travel Services, Inc.
                                711 Market Street
                            San Francisco, California 94102
Dear Mr. Mirza:
Thank you for giving Excelon Travel Services the opportunity to arrange your family’s vacation travel plans. As an additional service to you, we have provided an overview of your travel and hotel arrangements (all times are local):
Date              Flight No.         Place/Time Depart              Place/Time Arrive
March 3           CM 045           San Francisco-8:40 A.M.         Honolulu-10:50 A.M.
March 10          CM 1226          Honolulu-1:00 P.M.             San Francisco-8:50 P.M.
Upon your arrival at Honolulu, your rental car will be waiting for you—just go to the Fritz Rentals service desk. As we discussed, room reservations have been made at the Mahalo Hotel; directions to the hotel will be available at the car rental desk.
We pride ourselves on over twenty years of providing the highest level of customer satisfaction and would very much appreciate your feedback on your experience with Excelon Travel Services. To help us continue to improve, please visit our Web site at www.excelonts.com and fill out our customer satisfaction survey.
Once again, thank you very much for your business.
                                                                              Sincerely,
                                                                            Janet S. Ono
                                                                            Janet S. Ono
                                                               Customer Service Associate
                                                                  Excelon Travel Services
What does Ms. Ono ask Mr. Mirza to do?
选项 A、Call her when he gets to Honolulu
B、Send payment as soon as possible
C、Complete a survey
D、Give her his e-mail address
答案C
解析 第四段的最后提到please visit…survey。customer satisfaction survey意为“顾客满意度调查表”，故(C)项是正确答案。
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