•You will hear five short recordings. Each speaker is reporting on a training course they have attended. •For each recording, d

Man: I especially like the session on customer needs. We look at how to identify customer needs with things like product research and market analysis. There was also quite a bit on promotional techniques and we looked at different preaches there and we talked about stressing value for money. I thought all the trainers were very good. Everything was presented clearly and we always had time for questions and discussion.

Roman: I’ve become a lot more organized since taking the course. Some of the things we learned are quite too easy to do, but they’re effective and I’m no longer under such pressure from deadlines.I suppose the course was mainly about setting targets and managing diaries properly. We also talked about ways of being more efficient like grouping similar tasks together.