•Look at the notes about an American businessman calmed Matthew Webb, who is working in the UK for a company called Electra. •So

Man: I discovered at an early age that I only did well at something if I enjoyed doing it. I didn’t like maths at school so I never got good results, but sport was different. So, now I work for Electra, a company selling computer games, I understand very well that the most important thing for our sales is that our customers are happy using our products!
     My first job after leaving school was in a bike shop. Then, I decided to go to college to study engineering, but I soon gave that up because I couldn’t get enthusiastic about it. After that, I got a job working as a rep for a frozen food company, which was much better than studying. Our main customers were a convenience store chain called Star Stores, and the people there seemed to like the way I worked, as later they offered me the job of sales manager. I really enjoyed my time there and I managed to increase market share considerably by improving customer service. I stayed with them for ten years before moving to join Electra.
     Although at first I earned less money, I knew in the long term the move to Electra was important for my career development. I started working with the staff, showing them how to deal with the customers- a happy customer always returns to the store! That’s how I was promoted to the job of training organiser for the USA, working with the new staff. Now I’m here in the UK, I am an Executive Director.
     Although we haven’t introduced any new products yet, our sales figures have improved due to increased TV advertising. We’re opening six new stores next year and although I’m busy, I enjoy feeling I’m part of the company’s success story.