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  3. Suppose you have found something wrong with the mobile phone that you bought from a store early last month. Write an email to th

Suppose you have found something wrong with the mobile phone that you bought from a store early last month. Write an email to th

admin2018-07-10  29
问题     Suppose you have found something wrong with the mobile phone that you bought from a store early last month. Write an email to the customer service center to
    1) make a complaint, and
    2) demand a prompt solution.
    You should write about 100 words on the ANSWER SHEET. Do not use your own name. Use "Li Ming" instead. Do not write your address.
选项
答案 Dear Sir/Madam, I am writing to you concerning the quality problem of the mobile phone I bought from your store early last month. This mobile phone costs 2,000 yuan in your store. However, I regret to tell you that it broke down in less than a week. The microphone just did not work. The people I was calling could not hear me no matter how loudly I spoke. I returned it to your store for maintenance twice, but it still could not work properly. I therefore request that you replace it with a new one or give me a refund. I would appreciate it if you give me a prompt solution. Looking forward to hearing from you soon. Yours sincerely, Li Ming
解析     题目要求写一封投诉信，投诉手机的质量问题。在阐述投诉理由及问题所带来的不便或损失时，表达要客观、得体，说清楚事情的始末，就事论事，不要对责任方的品格等进行评论。据此可谋篇布局如下：
    第一段：说明写信理由，点明手机存在质量问题。
    第二段：具体阐明质量问题，并提出解决问题的建议。
    第三段：表达期待，并表示感谢。
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