首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
admin
2015-01-30
31
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers.
【C12】
选项
答案
common
解析
转载请注明原文地址:https://jikaoti.com/ti/nrEMFFFM
本试题收录于:
C类竞赛(非英语专业本科)题库大学生英语竞赛(NECCS)分类
0
C类竞赛(非英语专业本科)
大学生英语竞赛(NECCS)
相关试题推荐
Doctorssometimes________oldcureswhenmodernmedicinedoesn’twork.
Itisadvisablethattheworkingmother________abalancebetweenworkandfamilylife.
Thoughtheyoungladywasveryprettyandgraceful,shewasnone________happierforherbeauty.
(1)Whatdoyoucallsomeonewhoisover65butnotyetelderly?Thisstageoflife,betweenworkanddecrepitude(衰老),lacksa
(1)Nearly60millionvisitorsflocktothe384nationalparksacrossAmericaeveryyear.Andyouwon’thavetowanderfarfrom
PassageOneAccordingtothepassage,whatissmallchildren’sfeature?
Iamafraidtosleep.Ihavebeenafraidtosleepforthelastfewweeks.Iamsotiredthat,finally,Idosleep,butonlyfor
Betty;Whatwereyouupsetabout?Smith:It’saprivatematter.Betty;Whywon’tyoutellme?Smith:______Betty;Well,Ihop
收音机及电视机使得做广告的人有可能用这种方法吸引千百万人的注意。(capturetheattention)
只要眼睛始终不离目标,就能轻而易举地走成一条直线。(only倒装)
随机试题
抢喷装置必须摆放在距离井口()以内便于操作的位置,并且要保持清洁灵活好用。
资本主义国家议会监督政府的主要形式有()。
设函数y=f(x)由方程2xcosxy+y+ex=0所确定,求。
下列有关杂交瘤技术的叙述中不正确的是
A.假药B.药品C.劣药D.新药E.辅料用于预防、治疗、诊断人的疾病,有目的地调节人的生理机能并规定有适应证或者功能主治、用法和用量的物质是()。
【案例一】背景材料:某大型商业地产项目位于B市繁华地区,施工占地面积15.4万平方米,包括八个单体建筑物,各建筑物地下部分连为一片,基础底标高为-25.340m。建设单位通过招标的方式确定某大型国有施工企业作为本项目的施工总承包单位。本
导游人员不可减少旅游项目,但增加是可以的,也是欢迎的。()
公文文稿签发前,应当由发文机关办公室进行()。
下列哪项不在中国地形的第二级阶梯上?()
A、BuysomethingintheBillsupermarket.B、Getmoneytopayhisbill.C、Checktoseewhetherhecanpayincash.D、Getacheckf
最新回复
(
0
)