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Asgardheim Incorporated Where Your Dreams Reign Supreme

admin2017-04-10  19
问题                                                         Asgardheim Incorporated
                                               Where Your Dreams Reign Supreme
                                      Giallanghorn 89, SE-102 29 Stockholm, Sweden
To: Customer Service team
From: Georgina Lindberg, Customer Service Director
Date: March 15
Subject: New Assignments
Finally, our new offices in Reykjavik, Oslo, and Helsinki will open next month. As our business expands into other European countries for the first time, we expect a significant increase in the number of client inquiries. That is why the management has decided to rearrange our client service system. Starting April 1, the following people will be in charge of addressing all questions and concerns that fall under their respective fields of responsibility:

We trust that everyone will continue their outstanding performance in the new assignments. If you have any questions, you may contact me directly at extension number 188.
To: cs@asgardheimincorporated.co
From: Astrid Jakobsson
Date: April 8
Subject: Membership
To whom it may concern,
I moved here from Copenhagen last March 31 and heard from one of my new colleagues that your company provides excellent homeowners’ insurance plans. I am currently living in a one-bedroom apartment unit in Helsinki at Freyja Towers, and I would like to have my personal property insured, particularly those items that are not covered by the building association’s policy.
I would really appreciate it if you could get back to me with information about your available insurance plans. Thank you for your time.
Astrid Jakobsson
Who will probably attend to Ms. Jakobsson’s inquiry?
选项 A、Britta Ostergard
B、Hans Birkeland
C、Eva Andersen
D、David Gronholm
答案B
解析 本题需要结合两封邮件的内容进行综合考查。根据题干中的Ms．Jakobsson’s inquiry，首先定位到第二封邮件。 第二封邮件中提到“I would really appreciate it if you could get back to me with information about your available insurance plans．”，可知雅各布松女士想了解有关保险方案的信息，这是第一条线索。但我们还不确定是谁负责有关保险方案这方面的咨询，这就需要到第一封邮件中去查找线索。第一封邮件中提到“Hans Birkeland，General inquiries about Asgardheim insurance plans”，可知汉斯·伯克兰是Asgardheim公司负责介绍保险方案的总负责人，这是第二条线索。 结合这两条线索，可以推断雅各布松女士的咨询将由汉斯·伯克兰负责受理，因此选(B)Hans Birkeland。
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