A、How to deal with customers’ complaints. B、How to make websites. C、How to talk to different departments. D、How to work on websi

M: Hi, Sue, how are things?
W: Fine.
M: OK, now, about the change in your work routine, you’re going to work Saturdays from next week.
W: Yes, but why should I have to work on Saturdays. No one told me why.
M: I’m sorry, this should have been explained to you.[19]We get a lot of people calling now on Saturdays for information about our products — it’s important that we answer these questions. Is that ok? Any more questions?
W: No, ok.
M: Great. Well, how’s your course coming along?[20]You’re learning how to make websites.
W: The course is great, and it’s not that difficult. I’m helping my son make a website at home.
M: Great. You’ll be able to work on our site soon then.
W: Hmm... Are there any other courses I can take after the website designer course finishes?
M: There are one or two courses that could be useful. Let’s talk about it when you’ve finished the web course.
W: OK. You know, Bob, I’d like to say something.[21]Don’t you think it would be a good idea to discuss things together, like having a meeting in our department? I think in doing so we could come up with some great ideas on how to improve things here.
M: I agree, Sue. It would be good for everyone to meet together. You know the problem is that we haven’t got a room big enough for us all to meet together.
19. Why does the woman have to work on Saturdays from next week?
20. What is the woman learning at the moment?
21.What does the woman suggest doing at last?