Why was the room not found at first?

W: Hello, welcome here. What can I do for you?
M: Hi, yes. I have a reservation. My secretary called and booked a room a couple of weeks ago. The reservation should be for a double-bed, non-smoking room.
W: And what name was the reservation made under?
M: It should be under Steve Johnson.
W: Hmm, let me see.(7)It seems there is no Johnson listed for a room for tonight. Is there any other name that your reservation made under?
M: No.(8)Here is the confirmation number. Would that help? It is 898007. I had the room booked with a visa card.
W: Ah, yes. Here it is.(8)You have a standard double room, non-smoking on the 3rd floor. I just need to see the credit card you booked the room with if you don’t mind.
M: Sure, here it is.(9)Would it be possible to check out and pay the bill in the morning? Also, what time is breakfast served?
W: The breakfast is from 6:00 a. m. to 10:00 a. m. Also you can pay your bill in the morning, but I can just keep a record of your credit on file. OK, I’ve got you on set-up if you could just sign here, and in a show here.(10) Here is your room key. Anything else I can do for you?
M: Yes, could you call me a taxi please?