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Which of the following is the closest to the record number of consumer complaints?
Which of the following is the closest to the record number of consumer complaints?
admin
2014-03-21
22
问题
Which of the following is the closest to the record number of consumer complaints?
W: Mr. Ford, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them- 25 per cent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing- in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer; the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Ford.
M: My pleasure.
选项
A、10 per cent
B、20 per cent
C、25 per cent
D、30 per cent
答案
B
解析
本题测试对细节内容的理解和推测能力。根据文中的相关信息“about 50 per cent of the complaints reveals some kind of business malpractice,...about 30 per cent...are due to misunderstandings on the part of the consumer;the rest are too vague to be worth following up",可知总体来说,50%的投诉责任在于企业
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0
专业英语四级
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