A、How to deal with the aggravating people. B、How to deal with bosses. C、How to manage the subordinates. D、How to change yourself

W: Interested in this book? This is our bestseller this week.
M: Bestseller? I am considering what new ideas it gives about how to deal with the aggravating people.
W: It asks people to quit complaining and do something. What surprises many people about this book is that it suggests that the best thing to do is to change yourself because you are not going to change the other person.
M: Really? It’s "me" that has to change instead of other person?
W: Well, have you ever changed anybody?
M: I’ve tried many times. It’s not really possible though.
W: That’s right.
M: But how can I change myself?
W: The book is here. Bring it back home and read it and you can find the answer.
M: Before I pay my money I should be clear that this book is useful for me. I don’t want to waste my money.
W: This book is definitely worth the money. The book even tells you how to deal with different types of workers, co-workers and bosses, from the most common annoying type to the worst kind.
M: Tell me more about it.
W: Again, sir, the book is here. Bring it back and read for the answer.
M: It seems you know a lot about this book. Can I draw the conclusion that you fancy it?
W: Well, frankly, I am the author.
Questions 12 to 15 are based on the conversation you have just heard.
12. What is the new idea that the book gives according to the woman?
13. Where does this conversation probably take place?
14. What information cannot be found in this book?
15. Why does the woman know so much about this book?