2. 外语
  3. Assistant: Hello. Can I help you? Lucy: Yes, I hope so. I want to return this dress. Assistant: Oh. Is there something wrong wit

Assistant: Hello. Can I help you? Lucy: Yes, I hope so. I want to return this dress. Assistant: Oh. Is there something wrong wit

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问题 Assistant: Hello. Can I help you?
Lucy: Yes, I hope so. I want to return this dress.
Assistant: Oh. Is there something wrong with it?
Lucy: The first time I washed it, the color ran and it shrank.
Assistant: Did you follow the washing instructions?
Lucy: Yes, of course I did.
Assistant: Do you have your receipt?
Lucy: Yes. Here it is. ______
Assistant: That’s OK. Do you want to exchange it or...
选项 A、I’ll call the service desk.
B、I bought it in your Oxford branch last week.
C、I want to exchange this for a new one.
D、I need you to give me a refund.
答案B
解析 销售员向Lucy索要收据，她提供收据并告知她的具体购物地点“我上周在你家牛津分店买的”，因此选择B项。下旬销售员回答说“好的”，所以没必要给服务台打电话，所以不选A项。因为下句销售员才问她处理方法“是想更换还是……”，所以不选C、D。
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