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  3. If you’re looking for ways to improve your products or services, customers can be one of your most valuable sources of informati

If you’re looking for ways to improve your products or services, customers can be one of your most valuable sources of informati

admin2014-02-13  60
问题     If you’re looking for ways to improve your products or services, customers can be one of your most valuable sources of information and market research. So why not take it a step further and visit some of them?
    Ideally, you want to do this in person, so you may need to offer your customers something for their time. They may be pleased that you take their opinion seriously, and they may also enjoy getting a chance to help influence your products or services. If your customers are in different places, you could make such visits part of your business travel to get a wider range of responses.
    One expert recommends that you make your customers feel comfortable during the visits. You’re not trying to sell anything through these meetings, so plan to spend 80 percent of your time listening.
    Don’t try to lead your customer to give responses that you really want to hear. Instead, ask questions that focus on the customer’s experience, such as whether they got what they were hoping for and what they found difficult or enjoyable.
In the first paragraph, the author suggested______.
选项 A、paying a visit to some customers
B、finding out sources of information
C、advertising your products or services
D、carrying out various market researches
答案A
解析 推理判断题。本题询问第一段中作者提出了什么建议。第一段第二句提到“为什么不更进一步，去拜访一些顾客呢?”原文的Why not常用于提建议，与本题的suggest在意义上对应，故A项paying a visit to somecustomers(拜访一些顾客)为正确答案。
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本试题收录于： 大学英语三级B级题库大学英语三级分类
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