2. 外语
  3. Topic A Complaint Letter For this part, you are allowed 30 minutes to write a letter to the manager of a shopping mall compla

Topic A Complaint Letter For this part, you are allowed 30 minutes to write a letter to the manager of a shopping mall compla

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问题    Topic A Complaint Letter
   For this part, you are allowed 30 minutes to write a letter to the manager of a shopping mall complaining about the fake products you have purchased following the outline given below. You should write at least 120 words but no more than 180 words.
   1．你在商店里买了化妆品，回家发现是假货
   2．你要求退钱却遭到拒绝
   3．写一封投诉信给经理，说明情况，要求退款
选项
答案 Dear manager, I am writing to lodge the complaint about the fake products I purchased last Sunday in the body care department of your shopping mall. On 15th, June, I bought some body lotion at your store. But later at home, when I opened and tried to use it, I found that it was a fake product. Then I went back to the shop and asked for a refund. However, Jane, the shop assistant, ignored my request and treated me very badly. That ruined almost all my previous good impression on your shopping mall. I feel very angry at such an action of violating customers’ right and I am determined not to give up pursuing the justice. Here I request my refund and the apology from Jane as well I would appreciate your assistance and inspection into this matter. I am looking forward to your early reply. Yours Sincerely, Li Mei
解析 这是一篇应用文，要求考生就买到假冒商品给商场经理写一封投诉信。文章内容安排如下：
第一段简要说明投诉的内容
第二段详细介绍事情的经过。
第三段提出退款和处理要求，并期待回复。
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大学英语四级

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