首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tel
There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tel
admin
2019-11-20
53
问题
There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tell you that technology, too, has failed you. People in Silicon Valley pride themselves on their capacity to upend entrenched industries. Uber defeated taxi cartels. Airbnb made getting a room cheaper and more accessible. Streaming services are undoing the cable business. Yet the airline industry has not just stubbornly resisted innovation to improve customer service—in many ways, technology has only fueled the industry’ s race to the bottom.
"The airline industry has been on a steady downward trajectory when it comes to customer service for nearly 40 years." said Henry H. Harteveldt. He noted that American carriers were improving on some metrics—on-time service is up, baggage loss is down and prices keep getting better. And what keeps deteriorating are comfort and quality of service for low-end passengers, he added.
Airlines keep tacking on separate fees for amenities we used to consider part of the flight. And customers keep going along with it. "Consumers have shown that they’re willing to put up with an awful lot, including lack of amenities, mediocre or worse customer service and more to save money," Harteveldt said. "And the airline industry has evolved to meet that desire for cheap fares." Part of the problem is how we buy tickets today. The whole system is mercilessly transactional. Customer service—that is, how the airline treats you—isn’t often part of the transaction. As a result, airlines have little incentive to reform themselves.
Can technology improve how airlines work? Some people have ideas for how that may happen. One of them is obvious and sensible: customer reviews. Last year Trip Advisor began rating airlines. Its new rankings, released this week, show that overall, airlines get an average rating of 3.7 out of 5 from customers. That is small potatoes, though. A bigger disruption would come from altering how we pay for airfares. In the same way that Netflix changed the DVD business by charging a monthly fee, some consultants argue that a membership fee could radically improve flying. Your only technological hope for better service is your smartphone camera and the viral push of social networks.
The sentence "That is small potatoes, though." (Para. 4) most probably means customer review______.
选项
A、doesn’ t make sense in improving service
B、is not welcomed in improving service
C、is a obvious and sensible way of improving airline works
D、has slight influence on improving service
答案
D
解析
含义题。根据题干关键词定位到文章最后一段第六句That is small potatoes,though,根据上下文信息可知,that指代“为改善航空业服务质量所提出的解决方案——客户评论”,A、B两项均是对该方案的否定,C项所阐述的内容可在该段第三句One of them is obvious and sensible:customer reviews找到相关信息,但与题干意思不相关。D项“对改善服务有较小的影响”与文中small potatoes(小打小闹的解决方案)所表述的意思一致,故本题选D。
转载请注明原文地址:https://jikaoti.com/ti/ZsuRFFFM
0
考研英语二
相关试题推荐
Theprofessor’slecturewasso______thatsomeofthestudentsfellasleepduringtheclass.
Howcanacompanyimproveitssales?Oneofthekeystomoreeffectivesellingisforacompanytofirstdecideonits"salesst
Conveniencefoodhelpscompaniesbycreatinggrowth;butwhatisitseffectonpeople?Forpeoplewhothinkcookingwasthefoun
Conveniencefoodhelpscompaniesbycreatinggrowth;butwhatisitseffectonpeople?Forpeoplewhothinkcookingwasthefoun
Thecellphone,adevicewehavelivedwithformorethanadecade,offersagoodexampleofapopulartechnology’sunforeseensi
Overthepastdecade,manycompanieshadperfectedtheartofcreatingautomaticbehaviors—habits—amongconsumers.Thesehabi
[A]PickUptheLocalPaper[B]SavefromtheFirstPlace[C]UseaGuidebook—YourOwn[D]PickUpthePhone[E]
WarrenBuffett,whowillhostBerkshireHathaway’sannualshareholders’meetingonMay3rd,isaniconofAmericancapitalism.A
WarrenBuffett,whowillhostBerkshireHathaway’sannualshareholders’meetingonMay3rd,isaniconofAmericancapitalism.A
随机试题
发生灾害事故时,把人民群众的财产安全放在第一位,全力抢救受困群众,防范次生灾害,努力减少人员伤亡。()
非定期维护一般包括走合维护、()维护和长期停驶或封存汽车的维护。
初产妇第二产程不应超过活跃期延长是指此期超过
斜刺是指进针时针身与皮肤表面的角度为()
通常用于细菌学检验的标本可于4℃存放2~3天。()
【真题(中级)】下列有关审计独立性的表述,正确的是()。
无商业价值的广告品及货样,经海关审核无误后可以免征关税。()
某化肥厂生产一批化肥,原计划每天生产4.5吨,可以按时完成任务。结果每天产量提高到6吨,只用15天就完成任务。问比原计划的时间提前几天完成?( )
设一个工程由两个窗体组成,其名称分别为Fornm1和Fornm2,在Fomm1上有一个名称为Commandl的命令按钮。窗体Fornm1的程序代码如下:PrivateSubCommandl_Click()PrivateSubg(fA
Consideringtheirvastnumbersintheseventeenthcentury,notmuchsheepareraisedinSpaintoday.
最新回复
(
0
)