According to the man, what is the problem with the shirt?

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问题 According to the man, what is the problem with the shirt?
  
M: Hi. I ordered a shirt from your online shop a week ago, but I found a stain on it this morning.
I tried to get rid of it, but it wouldn’t go away.
W: We’ll be happy to help you with the problem. First, can you tell me your name and phone number, please?
M: My name is Isaac Wilson, and my phone number is 555 -8395.
W: Thank you. I’ll e-mail you a shipping label that is printable. You can use the label when you send the item back to us. That way, you won’t have to pay for the return shipping. Would you like us to exchange it for a new one or give you a refund?

选项 A、Extra mileage
B、A catalog
C、A shipping document
D、A coupon

答案C

解析 问男子将收到的物品的最后一题。要把注意力集中在对话的后半部分,因为是男子将会收到的物品,所以要在对方女子的话中提出“give,provide,e-mail,here”等单词的部分寻找线索。女子的最后一句话说, “I’ll e-mail you a shipping label that is printable.”将用电子邮件发送运输单据,由此可知将shipping label替换为shipping document的(C)是正确答案。
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