A、He has some knowledge of the law. B、He had file same problem. C、He knows the owner. D、He can bring a lawsuit against the owner

M: Hello.
W: Hello, Sam...this is Paula Hansen. Sorry to bother you, but I’m having a small problem I thought you might be able to help me with.
M: Sure, Paola. What’s up?
W: Well, you know Sarah and I moved into an off-campus apartment in the fall...over on the west side of town. Anyway, we’ve been happy with it until the past couple of months.
M: Yeah? What happened?
W: Well, the dishwasher broke down, se we reported it to Ms. Connors, the owner. She said she’d take care of it, but a month went by and nothing happened.
M: Did you get back in touch with her?
W: I got a repair person to give me an estimate. Then I sent it to her. When I didn’t hear from her, I had the repair done. And I deducted the cost from the rent check.
M: So what’s the problem?
W: She called here mad as a hornet. She said she could’ve gotten the repair done for less money. Now she’s threatening to evict us for not paying the full rent.
M: Hold on, Panic. It does sound pretty serious, but I’m sure you can all sit down and work this out.
W: Well, you’re over at the law school, so I wondered if you would mind coming with Sarah and me when we go to talk to Ms. Connors. We’re supposed to meet with her tomorrow night at 8:00.