首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a count
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a count
admin
2010-12-04
43
问题
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned American shopping centers to the street market of African towns, the way we shop shows the way we see ourselves and our relationships with other people.
Business competition in Europe has given consumers increased power. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of excellent customer service. In restaurants in the south of the USA, for example, waiters compliment you on your clothes, ask a-bout your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US style service? As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife. " It is a question of expectation. Different nationalities expect different types of service.
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes: "First of all she waits until they are on sale, then she bargains until she gets an even better price and then she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. " Could you imagine trying such tricks in a department store in your country?
Attitudes to service are, of course, affected by employers’ attitudes to their workers. As American sales and service personnel are heavily reliant on commission and tips, they have more motives to provide more service. But is this fair? Do we think it is fair to ask shop assistants to work late evenings, Sundays and 12 hour shifts? It might not be a case of "Is the customer always right?" but a case of "How much service is it fair to expect?"
The way people shop______.
选项
A、carries social and cultural values
B、reflects the developmental stage of a country
C、determines the way they socialize
D、reveals their social status
答案
C
解析
从第一段最后“the way we shop shows the way we see ourselves and our relationships with other people”可以看出强调的是社交和社会关系,故选C。
转载请注明原文地址:https://jikaoti.com/ti/XwSYFFFM
0
在职攻硕英语联考
相关试题推荐
Understandingtheculturalhabitsofanothernation,especially______containingasmanydifferentsubculturesastheUnitedStat
AccordingtoPlato,themostimportantideaistheideaof"good".Knowledgeof"good"istheobjectofallinquiry,agoaltow
Eightypercentofmotherscradletheir______intheirleftarms,holdingthemagainsttheleftsideoftheirbodies.(厦门大学2013年试题
(厦门大学2014年试题)Mostpeoplewhotravellongdistancescomplainofjetlag(喷气飞行时差反应).Jetlagmakesbusinesstravelerslessprodu
(厦门大学2014年试题)Mostpeoplewhotravellongdistancescomplainofjetlag(喷气飞行时差反应).Jetlagmakesbusinesstravelerslessprodu
Ourjourneywasslowbecausethetrainstopped______atdifferentvillages.
Idon’tunderstandwhypeople______suchabeautifulgardenwithcansandbottles.
Effortstoreachtheinjuredmenhavebeen______becauseofasuddendeteriorationinweatherconditions.
Today,worldleadersarediscussingclimatechangeandwhat—ifanything—canbedonetocombatglobalwarming.Extremeweatherc
A、Findoutwhowilllistentohertomorrow.B、Trynottothinkaboutheraudience.C、Watchhimmakehispresentation.D、Practice
随机试题
简述无门店零售商几种主要的形式。
肺泡—动脉氧分压差在以下何种情况下不下降(增加最少)
A.肾小管增生B.肾间质化脓性炎C.肾小球纤维化、玻璃样变D.肾小球毛细血管内皮细胞增生,肾小球缺血E.肾小球囊脏层上皮细胞明显增生慢性硬化性肾小球肾炎的主要病理学特点是
具有下列化学结构的药物为
下列裱糊方法中,墙、柱面裱糊常用的方法有()。
单位工程验收应具备的条件有()。
阅读以下文字。完成下列问题。“腾笼换鸟”是几年前我国一些沿海地区根据当地经济发展状况和国家转变经济发展方式大战略提出的区域经济战略。由于国际金融危机冲击和经济形势变化,这一战略没有来得及全面实施。有人质疑“腾笼换鸟”脱离我国的优势,迟滞地区经济发
如今通过量子力学和广义相对论的描述,人类对于自然界的理解已经远远超越了100年前对于宇宙的机械化的理解。从基本粒子的行为到宇宙的形态,从微观到宏观,现代物理学的这两大支柱,几乎可以解释人们现在所观察到的一切自然现象。_______,物理学的这两大支柱各自主
打开窗体需要执行的宏操作是()。
A、 B、 C、 C题目是一个(AorB)式的选择疑问句,可以从A或B中选一项回答,也可以选择两者以外的C。这道题询问金女士参加会议或者仅仅我们参加会议,(C)项“听说只有你和我参加会议”符合题意,是正确选项。(A)
最新回复
(
0
)