2. 外语
  3. Have you ever used email to apologize to a colleague? Delivered a【C1】______to a subordinate (下属) with a voice-mail message? Flow

Have you ever used email to apologize to a colleague? Delivered a【C1】______to a subordinate (下属) with a voice-mail message? Flow

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问题     Have you ever used email to apologize to a colleague? Delivered a【C1】______to a subordinate (下属) with a voice-mail message? Flown by plane across the country just to deliver important news in person? The various communication options at our fingertips today can be good for【C2】______and productivity—and at the same time very troublesome. With so many ways to communicate, how should a manager choose the one that’ s best—【C3】______when the message to be delivered is bad or unwelcome news for the recipient? We’ ve【C4】______business communication consultants and etiquette (礼仪) experts to come up with the following guidelines for【C5】______using the alternative ways of delivering difficult messages.
    First of all, choose how personal you want to be. A face-to-face communication is the most【C6】______Other choices, in descending order of personalization, are: a real-time phone call, a voice-mail message, a handwritten note, a typewritten letter, and the most【C7】______is email. Some of these may change order according to the【C8】______situation or your own preferences: for example, a handwritten note might seem more personal than voice-mail. How do you decide on the best choice for the difficult message you’ve got to deliver? "My【C9】______concern is: How can I soften or civilize this message?" says etiquette expert Dana Casperson. " So when I apologize, I usually choose in-person first, or a phone conversation as my top alternative, and maybe a handwritten note next. Apologizing by email is something I now totally【C10】______"
A) avoid I) reward
B) convenience J) silent
C) effectively K) specific
D) escape L) surveyed
E) intimate M) unfriendly
F) particularly N) warning
G) primary O) witnessed
H) prompt
【C7】
选项
答案M
解析 空格前为最高级the most，空格后是be动词，因此空格处应填入形容词，与the most一起作主语。根据上文“面对面交流是最亲密的方式”，以及后文“按关系亲疏程度降序排列”，可以推断，此处形容词的意思应与intimate的意思相反，备选项中只有unfriendly(不友好的，不友善的)符合句意，故答案为M。
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大学英语四级

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