2. 外语
  3. Please make all checks payable to The Glass House. To report any problem, contact the sales representative who took your order b

Please make all checks payable to The Glass House. To report any problem, contact the sales representative who took your order b

admin2018-11-19  23
问题
Please make all checks payable to The Glass House.
To report any problem, contact the sales representative who took your order by e-mail or by calling 555-9773.
Thank you for your business!
To: Robert Smith
From: Abigail Hoffman
Date: May 6
Subject: Order
Attachment(s): Glass order e-mail
Dear A/It. Smith,
I would like to report an error in my latest glassware order with the reference number 200-367777. I specifically requested three cases of Rosetta champagne glasses in the previous e-mail I sent you. However, when my delivery arrived at the restaurant yesterday, I noticed that you gave me four cases, which was also incorrectly specified on the invoice that came with the delivery. In addition, when 1 opened the other boxes, I found that a couple of sherry glasses had broken stems.
I will be returning the extra case, along with the sherry glasses, and expect that you will cover the cost of shipping. In addition, I ask that you replace the damaged items as soon as possible. My assistant manager, Catherine Simmons, will call you this afternoon to make any necessary arrangements.
I have attached a copy of my last e-mail for your reference. I hope you will address my concerns immediately and take measures to prevent this from happening again.
Sincerely,
Abigail Hoffman
Proprietor, Studio Bar and Restaurant
What is Mr. Smith being asked to do?
选项 A、Make further arrangements with Ms. Simmons
B、Deliver an extra case of sherry glasses
C、Request a full refund from the restaurant
D、Contact The Glass House’s warehouse
答案A
解析 本题问的是史密斯先生被要求做什么(What)。根据题干的核心信息Mr．Smith…asked to do可定位至第二封邮件的相关内容。邮件中提到“I ask that you replace the damaged items as soon as possible．My assistant manager，Catherine Simmons，will call you this afternoon to make any necessary arrangements．”，即要求对方尽快退换破损的产品，接着又说自己的助理凯瑟琳-西蒙斯会在下午打电话，商议必要的补偿安排。因此(A)Make further arrangements with Ms．Simmons是正确答案。
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