Dear Sirs, I’m writing to tell you that your latest shipment (装运) of apples is not up to the standard we expected from you.

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问题 Dear Sirs,
    I’m writing to tell you that your latest shipment (装运) of apples is not up to the standard we expected from you. Many of them are bruised (擦伤), and more than half are covered with little spots. They are classed as Grade A, but I think there
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答案the right quality

解析 通过线索词collect them and replace them with apples of定位到第二段倒数第二句…you could collect them and replace them with apples of the right quality(你们可以收回这些苹果,换成正确等级的苹果),不难确定答案为the right quality。
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