2. 外语
  3. In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance mo

In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance mo

admin2013-06-17  46
问题     In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance monitoring and control systems (CPMCS) that record and report a worker’s computer-driven activities. However, at least one study has shown that such monitoring may not be having the desired effect. In the study, researchers asked monitored clerical workers and their supervisors how assessments of productivity affected supervisors’ ratings of workers’ performance. In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings. This finding suggested that there should have been a strong correlation between a monitored worker’s productivity and the overall rating the worker received. However, measures of the relationship between overall rating and individual elements of performance clearly supporter] the conclusion that supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction.
    It is possible that productivity may be a "hygiene factor" ,that is, if it is too low, it will hurt the  overall rating. But the evidence suggests that beyond the point at which productivity becomes "good enough" higher productivity perse is unlikely to improve a rating.
The primary purpose of the passage is to ______.
选项 A、explain the need for the introduction of an innovative strategy
B、discuss a study of the use of a particular method
C、recommend a course of action
D、resolved a difference of opinion
答案B
解析 主题题型。A．解释引进一项新策略的必要性，原文没有相应的文字支持。B．正确，讨论一特殊方式应用的研究，即文中所讲(CPMCS)这一方法，作者对其得失给出意见。C．推荐一行动。D．解决分歧。
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