2. 外语
  3. • Read the letter below. • In most of the lines 34-45 there is one extra word. It is either grammatically incorrect or does not

• Read the letter below. • In most of the lines 34-45 there is one extra word. It is either grammatically incorrect or does not

admin2010-01-22  35
问题 • Read the letter below.
• In most of the lines 34-45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
• If a line is correct, write CORRECT on your Answer Sheet.
• If there is an extra word in the line, write the extra word in CAPITAL LE’I-I’ERS on your Answer Sheet.
• The exercise begins with two examples, (0) and (00).
                                           I’m Sorry
Dear Customer
(0)      Over the last two years Milair has been experienced unprecedented growth.
(00)     Whilst we are delighted at the increasing popularity of our products, this suc-
(34)     cess has brought with it some problems. Even though with
(35)     over 450 trained customer service staff, our telephone answering standards
(36)     have fallen down on a number of occasions, particularly Caring July and Au-
(37)     gust. The vast majority of our customers have continued so to receive a good
(38)     quality of service, but some have experienced by a service well short of
(39)     their, and our, expectations. As a result, we are speeding up our recruitment
(40)     program to have the more people available to take your calls. We are also
(41)     making much greater use of automated telephone technology. As to Managing
(42)     Director of Milair, I want to take up this opportunity to contact those of you
(43)     who have been affected and for assure you that my colleagues and I are ded-
(44)     icated to delivering the highest possible standard of service. I am confident in that
(45)     the steps we are taking on will help up to do this and apologize for
         any inconvenience caused.
                                                                    Yours sincerely
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