2. 外语
  3. In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the

In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the

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问题   In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.
   A  Time management: the importance of punctuality in all aspects of work
   B  Personal management: how to manage employees effectively
   C  Customer relations: how to set up an effective customer services system
选项
答案
解析     A. Time management: the importance of punctuality in all aspects of work
   Punctuality is the most obvious form of loyalty one can display to the company, because it has two underlined meanings. On one hand, it means planning things ahead. The simple task of arriving ten minutes before your manager shows up in the morning shows them that you can take the initiative and think for yourself. On the other hand, it means trust. If you make a habit of keeping people waiting for you, they’re not going to trust you with the work that needs to be done.
   B. Personal management: how to manage employees effectively
   There are four steps to manage employees effectively. Step 1: Get to know your employees, to know their partners’ names, their kids’ names and something basic about their outside interests. Step 2: Deal quickly with problem employees or employees with negative attitudes, even if their work is fine. Step 3: Keep your employees up to date on their performance. Step 4: Address issues in private rather than in front of other colleagues, but feel free to offer congratulations or positive information in front of other employees.
   C. Customer relations: how to set up an effective customer services system
   There are four steps: first of all, know what competitors do for customer services, and pick up the merits from each. Secondly, decide whether you want to save the bottom line with every customer, or whether you want to create good will amongst your clients even when it comes as a hit to the bottom line. Thirdly, put the customer service rules in writing for all members of customer service department to follow. And last, test the employees, new and old, on the material regularly, and ask what customers feel regularly to improve the work.
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