2. 外语
  3. Xyther Software Unlimited Please use the form below to contact us. Name Caleb Guillory E-mail cguillory@bwma

Xyther Software Unlimited Please use the form below to contact us. Name Caleb Guillory E-mail cguillory@bwma

admin2017-04-10  39
问题                         Xyther Software Unlimited
                    Please use the form below to contact us.
Name Caleb Guillory
E-mail cguillory@bwmail.com
Phone 555-6074
Subject Software Problem
Message I purchased a software program at your shop on September 3, but I’ve been having some problems using it. I was able to install it successfully on my desktop computer. However, every time I use the program for more than five minutes, the operating system automatically shuts down and then restarts. The same thing happened when I tried using the application a second time, and it has continued to happen since. I cannot seem to figure out what the problem is. I would be extremely grateful if you could help me with this issue before the 90-day warranty ends. Thank you, and I hope to hear from you soon.
To: cguillory@bwmail.com
From:custserv@xythersoftware.com
Date: September 28
Subject: Inquiry Form No. 95204-Received September 27, 4:58 P.M.
Dear Mr. Guillory,
Thank you for your e-mail. We are so sorry for the troubles you have experienced in using our software. In the past three months, we have received inquiries from other customers who also had difficulties with their purchases, so we decided to conduct a series of tests. The results suggest that defective source codes caused the various programs to malfunction: Web Browser is unable to load pages completely: error messages appear upon the start-up of Database Organizer: certain files cannot be opened using Document Manager: and Image Editor shuts down computer systems after operating for about five minutes.
Rest assured, we have fixed the errors and would be more than happy to replace your software. Please do not forget to submit your official receipt when you return the item to our shop. And to make up for the trouble this incident has caused, we have attached a printable coupon that you can use on your next purchase.
Sincerely,
Customer Service Team
Xyther Software Unlimited
What does Xyther Software Unlimited ask Mr. Guillory to do?
选项 A、Hand in a receipt
B、Return an item by mail
C、Reinstall a program
D、Submit a payment
答案A
解析 本题是问Xyther Software公司要求盖尔利先生做什么(What)，应定位至第二篇Xyther Software公司向盖尔利先生发送的电子邮件的相关内容。邮件原文中提到“Please do not forget to submit your official receipt when you return the item to our shop．”，即提醒盖尔利先生到店里退货时不要忘记提交正式的收据，故(A)Hand in a receipt为正确答案。
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