According to the woman, what actually makes her job difficult?

M: So, (10)you have been in graduate recruitment for 5 years.
W: Yes.
M: OK. Can I ask you a few questions about your work in graduate recruitment?
W: Sure!
M: What do you find difficult about the job?
W: (8) One problem is I don’t have a background in IT. And sometimes I get asked difficult technical questions during interviews which I just can’t answer. That can be a bit embarrassing.
M: So how do you deal with it?
W: I find honesty is the best policy. I just tell them it’s not my area, and promise to contact one of our people from that field and e-mail them back.
M: Are they happy with that?
W: Yes, it usually works.
M: OK. (10)I see you have a lot of job fairs experience. How useful do you think they are?
W: Yes. (9) Attending job fairs at universities is an important part of my job. I think they are really useful for making contact with careers development staff and prospective candidates. It can be pretty tiring though, and it means you are out of the office a lot in the autumn and spring. So, we try to share the work between the three of us.
M: That’s fine. Now I’d like to know whether you’ve ever worked independently.