A、Sign her name. B、Confirm online. C、Pay a small fee. D、Show up in person. A

W: Hi, Emma’s speaking. Who’s this?
M: Hi, Emma. I’m Paul from Hermes Delivery Service. Here is a package for you. Are you at home to collect it?
W: Oh, sorry, Paul. I’m out at the moment. Can you put it in my mailbox?
M: I’m afraid I can’t do that. Sorry. The package is too big and it needs a signature to confirm you have received it, so I would need to deliver it at a time when you are in.
W: Okay, well, I’m out all day today, but I should be in tomorrow morning before I go out for lunch. And then I’ll be at home again later in the afternoon. Will either of those times be convenient for you?
M:They’re not, unfortunately. I’ m sorry. I won’t be in the area tomorrow as I have some other deliveries to make on the other side of town. I could come the day after if that suits you.
W: Okay. Yes, that should be fine. I have a friend coming round in the afternoon, but I’ll be at home. So the day after tomorrow will be great. Do I need to pay for the package?
M: No, you don’t. It says here that you paid for it when you ordered it online.
W: Oh, yes, I did. I got mixed up.
M: So you just need to sign the form to say you’ve received it.
W: Okay, great. See you the day after tomorrow then.
M: Yes, see you then.
8. Why is the man making the phone call?
9. Why can’t the woman meet the man today?
10. Why is the man unable to see the woman tomorrow?
11. What should the woman do to receive her purchase?