2. 外语
  3. Not Happy with Our Service? You can make a complaint by contacting Royal Mail Customer Services through our website or by sp

Not Happy with Our Service? You can make a complaint by contacting Royal Mail Customer Services through our website or by sp

admin2016-06-30  32
问题                     Not Happy with Our Service?
    You can make a complaint by contacting Royal Mail Customer Services through our website or by speaking with one of our advisors or by writing to us.
    If you choose to contact us by phone please have the details of your complaint available. For some complaints, you may be required to complete a " Loss Damage or Delay" form which is available online through our website or from Post Offices. Our Customer Services Advisors will let you know the appropriate process to follow. If you are contacting us on behalf of another person, we may ask you to provide proof of that person’s consent to your handling his complaint.
    Once we have received your complaint, the Customer Services Advisor will record your details and provide you with a unique reference number that identifies you and your complaint.
    There are 3 key stages in our complaints process—at the end of each one we will ask you if you are satisfied with how we have handled your complaint. In written communications we will allow 14 calendar days, for you to come back to us with your response. If we do not hear from you after this time we will assume you are content with how the matter has been resolved. If you do contact us after the 14 calendar days your case can be reopened using your original reference number.
A complainer will be asked for several times about whether he is satisfied with how the complaint is dealt with.
选项 A、Right
B、Wrong
C、Doesn’t say
答案A
解析 该题干是对原文所提信息的概括。文中信息点“There are 3 key stages in our complaints process--at the end of each one wewill ask you if you are satisfied with how we have handled your complaint．”指出：处理您的投诉共有3个主要步骤——在每一步骤结束时我们都会向您询问是否对我们的服务感到满意。由此可推知投诉者会被问到约3次。而题干意为：投诉者会被若干次问到是否对投诉的处理情况感到满意。这与原文中信息点相符，故答案为A。
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