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  3. From: OnlineShopping.com Surveys To: Peter Anderson Date: February 6, 20— 7:06:01 AM EST Subject: OnlineShopping.com Surveys

From: OnlineShopping.com Surveys To: Peter Anderson Date: February 6, 20— 7:06:01 AM EST Subject: OnlineShopping.com Surveys

admin2011-05-20  22
问题 From: OnlineShopping.com Surveys
To: Peter Anderson
Date: February 6, 20— 7:06:01 AM EST
Subject: OnlineShopping.com Surveys Follow Up to Your Purchase at Pro Plumbing Outlet
Dear Mr. Anderson,
Thank you for taking the time to complete your survey on Pro Plumbing Outlet after your recent purchase. We would like to follow up on our initial survey with a few additional questions to learn whether your order was fulfilled to your satisfaction.
Please take a few minutes to complete the remaining part of the survey below. Your responses will provide valuable feedback to Pro Plumbing Outlet and will help other shoppers who visit OnlineShopping.com to make informed decisions about where to shop online.
Thank you again for your time,
OnlineShopping.com
Follow this link to TAKE THE SURVEY
This survey is being conducted by OnlineShopping.com, the leading consumer review and rating service, in partnership with Pro Plumbing Outlet.
1.   Merchant rating
___Unacceptable  ___Poor  ___Fair  ___Good  √ Excellent
2.   What product(s) did you purchase or try to purchase?
Full shower kit (faucets, fixtures, valves, etc.)
3.   Did you receive the product(s) you expected, in good condition? √ Yes  ___No
4.   How quickly did you receive your order?
___1. Haven’t received the right product(s) yet
___2. Poor
___3. Fair
___4. Good
√ 5. Excellent
5.   If you had to make a similar purchase in the future, would you shop at this merchant again?
√ Yes  ___No
6.   Please write a short review of your shopping experience at Pro Plumbing Outlet:
A little trouble navigating back and forth between the shopping cart and the Web pages that had the product descriptions, but a call to customer service received an immediate and helpful response, and my order arrived quickly and in good condition. An excellent merchant!
What can be inferred about Peter Anderson’s experience with Pro Plumbing?
选项 A、It was generally positive.
B、It was generally unsatisfactory.
C、It was more expensive than he had expected.
D、It was more time consuming than he had expected.
答案A
解析 仔细观察Peter Anderson回答的问卷调查，可以发现大部分问题的答案有“优秀”(excellent)和“是”(yes)两种选项。因而表示大体是肯定之意的选项(A)是正确答案。
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