Look at the note below. You will hear the manager of a production company phoning a customer’s office.

Look at the note below.
You will hear the manager of a production company phoning a customer’s office.
You have 15 seconds to read through the note.
[Pause]
Now listen, and fill in the spaces.
Woman: Fantastic Four Machines & Tools. How can I help you?
Man: This is Silver Storm of Cosmic Objects. Can I speak to Reed Richards?
Woman: Which department, sir?
Man: I’m not sure. Assembly, perhaps.
Woman: No...erm...here he is, Machine Services Unit...I’m sorry, he’s on voice mail. Would you like to leave a message?
Man: Certainly. Your company has installed computerized cutting tools and packing machines in our dispatch department. The last one, a packing machine, was installed in April, and it has recently developed a fault.
Woman: Do you have other problems to our system?
Man: Yes, the measurements and materials for the boxes are fine, but there’s some sort of problems with the box assembly mechanism. The boxes are weak, and goods get damaged.
Woman: I’m sorry to hear that. I’ll ask the Customer Service Manager if he can look at the situation this evening. We’ll sent an engineer out to you tomorrow morning.
Man: Thank you.