首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
What is more difficult for students when learning to complain?
What is more difficult for students when learning to complain?
admin
2013-04-13
20
问题
What is more difficult for students when learning to complain?
M: I’m Avi Arditti, and this week on Wordmaster: a lesson in complaining. English teacher Lida Baker is with us from Los Angeles to discuss this topic. Welcome Lida.
W: Thanks. Well. As far as I know, the first part of any complaint is a factual statement about what the problem is. (1) But there’s another part to learn that’s more important. There are students from a lot of cultures where this cultural behavior we have in the United States of being very straightforward about what we think and what we want—that’s the part that would be a lot harder for them than the linguistic part of complaining, which is just saying ’ here is the problem.
M: It’s OK in the United States to complain, it’s OK to take a product back to a store, and I think this is something that a student would have to understand before he or she could actually put the complaint into action. But Lida, how would you put this into context, into a classroom? How would you teach?
W: I think in teaching, (2) the first step is providing that cultural background, such as the return policy of a store, and understanding that it isn’t the same from one store to the next. I had an incident a few weeks ago where I bought some clothes for my daughter from a store where I just assumed that if they didn’t fit her, because she wasn’t with me at the time, I just assumed that if they didn’t fit I could bring them back. And they didn’t fit, and I went back to the store, and to my utter surprise this store would not return my money. It would only give me a store credit or allow for an exchange. And I was very shocked because I was used to shopping in stores that provided you with a full refund for your money.
M: What did you say to the clerk? I’m curious, how did you handle that?
W: I expressed my surprise. But at the same time, I reminded myself that this is not—you know, the clerks are the people in the first line of fire. But we have to remember that they are not the ones who set the store policy.
M: You know what, I have here an example of a complaint letter. This is on the Sarasota, Florida, public school system’s Web site, and it was written to this clothing company. And this is a letter about some shoes, and it begins: " ’ To Whom It May Concern: " On September 20, I ordered by phone a pair of brown leather Peace Mules for $36. 99, which includes $4. 99 for shipping and handling. When they were delivered to my home, the package was wet and the leather shoes were ruined. I am returning the shoes. I realize the shipping and handling fee is non-refundable, (3) but I would like the original amount of $32 to be refunded. Thank you for your attention to this matter. Sincerely, " and she signs it here. So what do you think of that?
W: I think that’s a perfect letter of complaint. (4) She states what the problem is. She states what correction she would like the company to make. The tone is neutral: she doesn’t come across as angry or demanding. And getting back to the classroom now, if we wanted to give our students experience learning how to write letters of complaint, we would show them several examples. We would then give them a situation in which there was something to complain about, and we would ask them to write a similar letter using one of the models that we’ve provided, like the one that you just read. (5) What is much harder, of course, is for people to get experience complaining verbally. in person. And so once we have demonstrated several scenarios in which complaining takes place, and we’ve analyzed the language and structures that go into complaining, the final step—and perhaps the most important one—is to give students practice complaining in a sheltered environment; in other words, in the classroom. And I would do that by means of role playing.
M: Lida Baker teaches English and writes textbooks in Los Angeles, California. And that’s all for this week. Thank you for your valuable advice, Lida.
W: You are welcome.
选项
A、What the problem is.
B、What correction she wants.
C、A neutral tone.
D、Showing her anger.
答案
D
解析
根据何(4)可知,在投诉信中Lida说明了问题是什么,她想让商家怎么处理,并且使用了很中性的语调,并没有勃然大怒或提出过分要求。因此答案为[D]。
转载请注明原文地址:https://jikaoti.com/ti/LJRYFFFM
0
专业英语八级
相关试题推荐
TheAmericaneconomicsystemisorganizedaroundabasicprivate-1.______enterprise,market-orientedeconomyinwhichconsumer
Moreandmore,theoperationsofourbusiness,governments,andfinancialinstitutionsarecontrolledbyinformationthatexist
Accordingtopredicationanalysis,thepredicationsof"Tomhatessoup."and"Itiscool."arerespectively_____and_____.
InBritain,ageneralelectiontakesplaceatleastevery______years.
ThemoststrikingphoneticdifferencebetweenAmericanandBritishEnglishisthepronunciationof______inwords.
Althoughitmighthavehappenedanywhere,myencounterwiththegreenbananastartedonasteepmountainroadintheinteriorof
Intheyearsfollowingthe1977DietaryGoalsandthe1982NationalAcademyofSciencesreportondietandcancer,thefoodindu
IwassavedfromsinwhenIwasgoingonthirteen.Butnotreallysaved.Ithappenedlikethis.TherewasabigrevivalatmyAu
随机试题
A、起自颞窝和颞深筋膜深面,止于喙突和下颌支前缘直至下颌第三磨牙远中的咀嚼肌B、起自颧弓深面,垂直向下止于下颌支上部和喙突的咀嚼肌C、起自上颌骨颧突和颧弓下缘的前2/3,向下后行,止于咬肌隆突和下颌支外侧面下半部的咀嚼肌D、起于翼外
当山坡上的填方路基有斜坡下滑倾向时应采用()。【2013年真题】
()是指依法设立的从证券服务业务的法人机构。
下列各项中,符合契税纳税义务发生时间和完税时间规定的有()。
【说明】网络的拓扑结构如下图所示,内部网络使用IP地址段192.168.0.0/24,并通过路由器Rl接入到Internet,该路由器支持NAT功能。R1的外网IP地址为123.116.10.66,内网IP地址是192.168.0.100,MAC地址为0
函数y=loga(x+3)-1(a>0,a≠1)的图象恒过定点A,若点A在直线mx+ny+1=0上,其中mn>0,则的最小值为______。
建设有中国特色社会主义的重要理论根据包括()。
现代社会人与人之间变得越来越冷漠了。有以下三个观点:一是现在很多人对有些事漠不关心,认为不关我事,何必多管闲事;二是现在很多人由于工作压力很大,没有时间和精力去与他人沟通交往;三是邻里之间没有之前那样和睦,人际关系变得疏远。邻里文化好像有所缺失。请
[A]Thisinterpretationwaschallengedinarecentpaper.Afterreviewingtheresearchliterature,theauthorsconcludedthatna
设有如下一段程序:PrivateSubCommand1_Click()StaticaAsVarianta=Array("one","two","three","four","five")Printa(3)EndSub针对上述事件过
最新回复
(
0
)