2. 考研
  3. Suppose you have found something wrong with the electronic dictionary that you bought from an on-line store the other day. Write

Suppose you have found something wrong with the electronic dictionary that you bought from an on-line store the other day. Write

admin2019-02-27  25
问题     Suppose you have found something wrong with the electronic dictionary that you bought from an on-line store the other day. Write an email to the customer service center to
1) make a complaint, and
2) demand a prompt solution.
You should write about 100 words on ANSERE SHEET 2.
Do not sign your own name at the endof the letter. Use "Zhang Wei " instead.
Do not write the address. (10 points)
选项
答案Dear Sir or Madam, I am writing to express my disappointment regarding the electronic dictionary that I bought from your on-line store last week, with the invoice number of ED53407. I have to complain about the poor quality of the dictionary. For one thing, the dictionary often automatically turns off at the very moment I am eager to see the word explanations. For another, it seems loose in the conjunction part. The screen part can not be properly settled. Since the problems are unacceptable, I would like to get a refund or a new one. Looking forward to your prompt reply. Yours sincerely, Zhang Wei
解析 书信应用文是英语(二)写作部分考查的重点。投诉电子词典质量问题也符合大学生的知识范畴。关于解题思路，我们可以遵循如下原则：(1)要明确表达自己目的是投诉某个产品，要提供相关购买信息。(2)要介绍投诉依据，也就是产品瑕疵究竟是什么。(3)要提出自己希望的解决方案，并期望尽快解决。
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