What did each person say was the principal cause of stress for them? Choose FOUR answers from the box and write the correct lett

Now listen carefully and answer Questions 11 to 14.
W: And now, after that old favourite from ’The Corrs’ entitled ’I never loved you anyway’, we have Dr John Greenhill to talk to us today about stress in the workplace. Is it getting worse Dr Greenhill?
M: I’m not sure whether it’s getting worse or just that more people are talking about it. Certainly lots more people are complaining about it. I’ve just completed a study of 5,000 workers from 20 different countries. And I’ve taken a multicultural approach to the subject.
W: And what have you found?
M: That broadly speaking the causes of stress are similar the world over. For example, Ramon from Mexico City says that society measures people by individual success. But, he says, increasingly work is organised in teams. This means there’s a conflict between personal goals and the need to cooperate with one’s colleagues. He finds this an acute source of stress, actually. Then there’s Kikuko, from Osaka, Japan, who says she’s under a lot of stress because the company she’s worked for 30 years is in difficulties. She says it’s because her bosses made a number of bad decisions, but really what worries her most is that she might lose her job. You know, she’s in her 50s and at that age it’s not easy to find another one. She says that she also feels overworked and well that’s getting her stressed out too. Well, then there’s Boris, from Odessa in the Ukraine. He puts overwork at the top of his list of stressors. Then there are other factors. Both he and his wife have full-time jobs so that when they get home they don’t get to relax much either. I guess that’s a problem most of us can relate to!
W: We always hear about computers, e-mails and cell phones as things which get people tearing their hair out. Is this true?
M: Mmm. In many cases, yes, but not as much as you might think - only 15% of respondents give this as the main cause— Etienne from Quebec, Canada, is one — though he also  mentions change and the feeling of being a victim of circumstances beyond his control. Other people talk about the amount of work which comes with continual change as being more stressing than new technologies themselves. People feel they lack stability in their working life. But we must remember that in many places it’s really lack of new technology that puts people under most pressure. Take Nagwa from Sohag in Egypt, for example. She says that for her the main source of stress was working in noisy, hot, unventilated conditions day in day out and with no end in sight. So it seems, we can’t win either way!
Now listen and answer Questions 15 to 20.
W: So, what can we as individuals do to make things easier for ourselves?
M: Well, I’ve talked to a number of specialists about this - doctors and psychologists - and here are a few suggestions for reducing stress without you having to change your job! First, vary your diet: fish, pasta, vegetables, fruit and so on. Try not to live off sandwiches and fast food - a balanced diet in other words. Also, we tend to drink too much coffee. Caffeine, the drug in coffee, gets us more nervous. So, if you want to feel less stressed, drink less coffee. It’s tough at first but you’ll notice the difference within just a few days. Finally, take regular exercise. It’s a great way of relaxing and of course it makes you more healthy too!
For particular causes of stress there are various things you can do. If your problem is that you think you’ve got too much work on your plate, what you probably need to do is manage time better. You have to learn to deal with the things which are really vital. Don’t waste time on trivialities. There are courses to help you with this. If you are worried about unemployment, make plans so that if it happens you are ready for it. Do things like set money aside and update your CV so it’s attractive to new employers. - As for new technologies, do training courses so that you feel at home with them and so that you don’t feel frightened of them. So in the end the best way to deal with stress is for you to take control of your life and not allow yourself to be a victim of circumstances.
W: Thank you, Dr John Greenhill on fighting stress, and, just when you thought you could relax, here’s Dolly Parton working 9 to 5...