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  3. Once used largely in law enforcement, bodyworn cameras, or bodycams, have become de rigueur for employees who meet the public at

Once used largely in law enforcement, bodyworn cameras, or bodycams, have become de rigueur for employees who meet the public at

admin2022-12-09  87
问题     Once used largely in law enforcement, bodyworn cameras, or bodycams, have become de rigueur for employees who meet the public at their worst. Now they are coming to retail, where abuse by customers was rising before the pandemic and escalated during lockdowns. According to Usdaw, a shopworkers’ union, 90％ of workers were verbally abused in 2021 and 65％ were threatened with violence, up from 68％ and 43％, respectively, in 2019. Customers got angry when shop workers enforced mask mandates, social distancing or limits on purchases of toilet paper.
    In law enforcement, bodycams protect police from spurious complaints and citizens from abusive officers. In retail, they are largely a deterrent. Threatening to turn one on is often enough to calm an irate customer, says Claire, who used to work as a store manager.
    Fans of bodycams brush away privacy concerns. Claire says she threatened to turn hers on pretty much daily during the pandemic, but rarely actually needed to do so. And Britain is already rife with surveillance, having been an early and enthusiastic adopter of CCTV.
    But critics say bodycams are more invasive than CCTV. The camera is closer and the image resolution higher. Bodycams record audio, unlike most CCTV. Companies could use them to monitor staff. They could dip into footage for marketing analytics, or an employee might share footage of a celebrity customer—both privacy violations, says Robin Hopkins of llkbw Chambers, which specializes in commercial law. Abuse of retail staff is a pressing problem, says Sarah Gold of Projects by IF, a data firm. But increasing surveillance, and allowing private firms to hold the data, is a high price for customers to pay.
    Privacy fans may be fighting a losing battle. In 2020 Omdia, a retail pricing company, put the global market for bodycams at $540m, with four-fifths accounted for by law enforcement. By 2024 it expects the market to have grown to $700m, and law enforcement’s share to have fallen to half. Most customers are large retail chains—bodycams are pricey, at £200 — 800 ($260—1,050) each, depending on features, with data storage on top. That is prohibitive for most small retailers, says Andrew Goodacre of the British Independent Retailers Association.
    Pandemic restrictions are now being lifted. But companies are emphasising employee well-being more than before COVID-19 hit, says Marc Curtis of Fujitsu, an electronics group that sells bodycams for law enforcement and is eyeing the retail sector. Retailers are struggling to lure workers back to the storefront, with Brexit-induced labour shortages an added complication. Bodycams may be an invasion of customers’ privacy—but the trade-offs have tilted in shop workers’ favour.
Bodycams used in retail differ from those used in law enforcement in that________.
选项 A、they usually serve as a preventive measure
B、they are specially designed to calm customers
C、they protect citizens from abusive officers
D、they help customers subject to abusive behaviors
答案A
解析 细节题。根据题干中的retail和law enforcement可定位至第二段。第一句提到In law enforcement，bodycams protect police from spurious complaints and citizens from abusive officers(在执法中，随身摄录机保护警察免受虚假投诉的影响，保护公民不受滥用职权的官员的侵害)。第二句提到In retail，they are largely a deterrent(在零售业，它们主要是一种威慑)。第三句提到商店经理克莱尔的话：Threatening to turn one on is often enough to calm all irate customer(威胁要打开摄像头，往往就足以让愤怒的顾客冷静下来)。概括来说，用在零售业的随身摄录机与用于执法的随身摄录机的不同之处在于，在零售业，它主要起威慑和预警作用。选项A为对原文的正确概括，故正确。B项属于无中生有，原文未提到专门为了安抚顾客而设计随身摄录机，故排除。C项属于答非所问，选项说明的是执法用随身摄录机的用途，不是零售用随身摄录机与执法用随身摄录机的不同之处，故排除。D项属于无中生有，原文并未提到受到虐待行为的顾客，故排除。故本题答案为A项。
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